The Unrefined (Australia) Pty Ltd ACN 603 275 887 Trading As F.ACNE of Unit 403/100 Bowen
Tce, Fortitufe Valley, Brisbane, QLD 4006 (“F.ACNE” “The Unrefined”, “us”, “we”, “our”),
complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the
Information Privacy Act 2009 (Qld) and the applicable Health Privacy Principles in the HRIP Act
when handling personal information which is health information.

We take the protection of your personal information seriously. Personal information includes any
information or opinion, whether true or not, about a person who is identified or whose identity can
reasonably be established.


We collect personal information for the purposes of delivering our products and services. We may
collect information through the F.ACNE Website located (“Website”) or in
the course of providing our Services in person, verbally and/or in writing from time-to-time.
We collect personal information:

 from our customers – when they register an enquiry, request an assessment for the purposes of dietary
advice, purchase a program or associated package, purchase a product, or otherwise in the course of
providing our Services at any other time from time-to-time;
 when we receive enquiries through the Website or when the Website is otherwise accessed or used;
 when we receive enquiries via email; and
 from third party service providers – when they are engaged to supply Services to us (such as
professional services), provide information to us or invoice us for the provision of services.

The kind of personal information we may collect will depend on who you are (e.g. a client or third
party service provider) and the nature of your interaction with us, and may include your full name,
email address, postal or residential address, age, and any medical conditions or allergies/intolerances,
billing information and other personal information. If you do not provide us with all the information
we request, we may not be able to deliver our Services.

Some personal information we collect may include health information. We collect health information
from customers for the purposes of providing dietary advice, meal plans and skin advice.
This enables us to safely, appropriately and accurately provide our Services and assess the needs of
our customer in the provision of our Services and to generally assist in optimising the quality of our


By engaging us or registering your details on our Website, and/or using our Website or supplying
information or documents to us or otherwise engaging our Services, you consent to us collecting,
using and disclosing your personal information (including health information) for the purposes
specified in this Privacy Policy.


We may use any personal information collected (excluding health information) to provide our
Services, operate the Website, send you our newsletter, respond to feedback and complaints,
communicate with third party service providers, develop new Services or Programs, or if needed to
enforce our Terms and Conditions with you. If you are a third-party service provider, we will use your

personal information to email you to accept your offer to provide Services, correspond with you in
relation to the provision of Services and to pay your invoices.
In all cases, unless you have opted out, you consent to us using your personal information (excluding
health information) for direct marketing purposes in order to tell you about our Services. We may
contact you by mail, telephone, email or SMS to market our products and Services. We will always
give you the opportunity to opt out of receiving any future direct marketing correspondence.

Health Information

We comply with the Health Privacy Principles in the collection, use and disclosure of all health
information. We collect your health information:

 from our customers when they request an assessment for the purposes of dietary advice, and/or
purchase a Program, Product or associated package;
 as necessary for the provision of our Services, but only as necessary for the provision of our Services,
or as otherwise in accordance with your consent, or as may be required by law including Court order;
 only from you (or from someone authorised by you) (including your caregiver if you have one);
 with care, taking reasonable steps to ensure your information remains confidential and that any
persons we disclose it to in accordance with this Privacy Policy are also required to keep it
 with accuracy, on the basis that you may at any time request a copy of the health information that we
hold by emailing us at In the event our records are found to be inaccurate, we
will rectify any inaccuracies on the basis of the further information you provide.

Disclosure and sharing:

We may disclose personal information (excluding health information) to third parties for purposes
associated with your purchase of our Services and to third party service providers we engage to help
us deliver our Services and for marketing purposes. We will only disclose personal information to
additional third parties with your consent or if permitted or authorised to do so by law. Some places
outside of Australia may have inadequate data protection laws or may offer differing levels of
protection of personal information which are not as high as in Australia. By submitting personal
information to us, you acknowledge that, provided we have used your personal information in the
ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third
parties located overseas who receive and process your data.

Data security and quality:

We will take reasonable steps to protect the personal information we collect and hold from misuse,
loss and interference and from unauthorised access and modification, and to make sure it is accurate,
complete and up-to-date when we collect, use or disclose it.
To assist us, please ensure you provide us with your correct details, and let us know if you believe the
information we have about you is inaccurate, incomplete, out of date or misleading (and we will take
reasonable steps to correct the information). We may take steps to destroy or permanently de-identify
information when it is no longer needed for any purpose for which it may be used or disclosed. We
may retain and use de-identified information.

Our Website


We may use “cookies”; technology to store data on your computer using the functionality of your
browser. Many Websites do this because cookies allow the Website publisher to do useful things like
find out whether the computer has visited the Website before.
You can modify your browser to prevent cookie use – but if you do this our service (and our Website)
may not work properly. The information stored in the cookie is used to identify you. This enables us
to operate an efficient service and to track the patterns of behaviour of visitors to our Website.
In the course of serving advertisements to our Website (if any), third-party advertisers or ad servers
may place or recognise a unique cookie on your browser. The use of cookies by such third-party
advertisers or ad servers is not subject to this Privacy Policy, but is subject to their own respective
privacy policies.

Access, correction and complaints:

You can request, and we will provide you with access to, any personal information we hold about you
(including any health information) (subject to any applicable legal exceptions). Please also let us
know if you have any concerns or complaints about the way we are handling your personal
information so we can address them. Requests should be submitted by email to
Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis
of the further information you provide.

Transfer in certain circumstances:

If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation
or liquidation of us then, in our sole discretion, we may transfer, sell or assign personal information
collected to one or more relevant third parties.

Changes to this Privacy Policy:

This Privacy Policy forms part of our Terms and Conditions and therefore the agreement between you
and us (either in your capacity as a client or a third-party service provider). We may, from time to
time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy
Policy will be effective immediately upon the posting of the revised Privacy Policy
on Depending on the nature of the change, we may announce the change on
the homepage or by email (if we have your email address). However, in any
event, by continuing to use the Website and/or our service following any changes, you will be deemed
to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as amended
from time to time, in whole or part, you must terminate your use of the Website and inform us
immediately prior to any further receipt of our Services.

Contact us:

If you have any questions about this Privacy Policy, or if you wish to request access to your personal
information, correct or update you details or raise any privacy concerns you may have, please contact
us at

For further information on your privacy rights go to:




For all enquiries email:

© 2018 by The Unrefined (Australia) Pty Ltd